Docuvia Support

Need help with scanning, PDF tools, OCR or app settings? Find quick answers or contact us directly.

Quick Help

Help with scanning, editing and saving multi-page documents.

Help with front/back scanning, auto capture and card colors.

Help with merge, split, extract and compress PDF features.

Information about Face ID / biometrics and local document storage.

Why does the scanner not open?

Make sure camera permission is enabled. On Android, Google Play Services should also be up to date.

Where are my documents stored?

Docuvia stores documents locally on your device.

Does Docuvia upload my documents?

No. Document processing and OCR are performed locally on the device.

How do I export a document as PDF?

Open the document and use the PDF / Share action.

Why is OCR not available immediately?

OCR may continue processing briefly after the document is saved.

Why can document scanner behavior differ between Android devices?

Android document scanning can depend on the device and Google Play Services availability.

If you found a bug or need help, contact us and include your device and app information.

Your documents stay on your device. Docuvia does not use document-content analytics, ads or tracking.